/** * @file Contains all dynamic functionality needed on post and term pages. * * @output wp-admin/js/post.js */ /* global ajaxurl, wpAjax, postboxes, pagenow, tinymce, alert, deleteUserSetting, ClipboardJS */ /* global theList:true, theExtraList:true, getUserSetting, setUserSetting, commentReply, commentsBox */ /* global WPSetThumbnailHTML, wptitlehint */ // Backward compatibility: prevent fatal errors. window.makeSlugeditClickable = window.editPermalink = function(){}; // Make sure the wp object exists. window.wp = window.wp || {}; ( function( $ ) { var titleHasFocus = false, __ = wp.i18n.__; /** * Control loading of comments on the post and term edit pages. * * @type {{st: number, get: commentsBox.get, load: commentsBox.load}} * * @namespace commentsBox */ window.commentsBox = { // Comment offset to use when fetching new comments. st : 0, /** * Fetch comments using Ajax and display them in the box. * * @memberof commentsBox * * @param {number} total Total number of comments for this post. * @param {number} num Optional. Number of comments to fetch, defaults to 20. * @return {boolean} Always returns false. */ get : function(total, num) { var st = this.st, data; if ( ! num ) num = 20; this.st += num; this.total = total; $( '#commentsdiv .spinner' ).addClass( 'is-active' ); data = { 'action' : 'get-comments', 'mode' : 'single', '_ajax_nonce' : $('#add_comment_nonce').val(), 'p' : $('#post_ID').val(), 'start' : st, 'number' : num }; $.post( ajaxurl, data, function(r) { r = wpAjax.parseAjaxResponse(r); $('#commentsdiv .widefat').show(); $( '#commentsdiv .spinner' ).removeClass( 'is-active' ); if ( 'object' == typeof r && r.responses[0] ) { $('#the-comment-list').append( r.responses[0].data ); theList = theExtraList = null; $( 'a[className*=\':\']' ).off(); // If the offset is over the total number of comments we cannot fetch any more, so hide the button. if ( commentsBox.st > commentsBox.total ) $('#show-comments').hide(); else $('#show-comments').show().children('a').text( __( 'Show more comments' ) ); return; } else if ( 1 == r ) { $('#show-comments').text( __( 'No more comments found.' ) ); return; } $('#the-comment-list').append(''+wpAjax.broken+''); } ); return false; }, /** * Load the next batch of comments. * * @memberof commentsBox * * @param {number} total Total number of comments to load. */ load: function(total){ this.st = jQuery('#the-comment-list tr.comment:visible').length; this.get(total); } }; /** * Overwrite the content of the Featured Image postbox * * @param {string} html New HTML to be displayed in the content area of the postbox. * * @global */ window.WPSetThumbnailHTML = function(html){ $('.inside', '#postimagediv').html(html); }; /** * Set the Image ID of the Featured Image * * @param {number} id The post_id of the image to use as Featured Image. * * @global */ window.WPSetThumbnailID = function(id){ var field = $('input[value="_thumbnail_id"]', '#list-table'); if ( field.length > 0 ) { $('#meta\\[' + field.attr('id').match(/[0-9]+/) + '\\]\\[value\\]').text(id); } }; /** * Remove the Featured Image * * @param {string} nonce Nonce to use in the request. * * @global */ window.WPRemoveThumbnail = function(nonce){ $.post( ajaxurl, { action: 'set-post-thumbnail', post_id: $( '#post_ID' ).val(), thumbnail_id: -1, _ajax_nonce: nonce, cookie: encodeURIComponent( document.cookie ) }, /** * Handle server response * * @param {string} str Response, will be '0' when an error occurred otherwise contains link to add Featured Image. */ function(str){ if ( str == '0' ) { alert( __( 'Could not set that as the thumbnail image. Try a different attachment.' ) ); } else { WPSetThumbnailHTML(str); } } ); }; /** * Heartbeat locks. * * Used to lock editing of an object by only one user at a time. * * When the user does not send a heartbeat in a heartbeat-time * the user is no longer editing and another user can start editing. */ $(document).on( 'heartbeat-send.refresh-lock', function( e, data ) { var lock = $('#active_post_lock').val(), post_id = $('#post_ID').val(), send = {}; if ( ! post_id || ! $('#post-lock-dialog').length ) return; send.post_id = post_id; if ( lock ) send.lock = lock; data['wp-refresh-post-lock'] = send; }).on( 'heartbeat-tick.refresh-lock', function( e, data ) { // Post locks: update the lock string or show the dialog if somebody has taken over editing. var received, wrap, avatar; if ( data['wp-refresh-post-lock'] ) { received = data['wp-refresh-post-lock']; if ( received.lock_error ) { // Show "editing taken over" message. wrap = $('#post-lock-dialog'); if ( wrap.length && ! wrap.is(':visible') ) { if ( wp.autosave ) { // Save the latest changes and disable. $(document).one( 'heartbeat-tick', function() { wp.autosave.server.suspend(); wrap.removeClass('saving').addClass('saved'); $(window).off( 'beforeunload.edit-post' ); }); wrap.addClass('saving'); wp.autosave.server.triggerSave(); } if ( received.lock_error.avatar_src ) { avatar = $( '', { 'class': 'avatar avatar-64 photo', width: 64, height: 64, alt: '', src: received.lock_error.avatar_src, srcset: received.lock_error.avatar_src_2x ? received.lock_error.avatar_src_2x + ' 2x' : undefined } ); wrap.find('div.post-locked-avatar').empty().append( avatar ); } wrap.show().find('.currently-editing').text( received.lock_error.text ); wrap.find('.wp-tab-first').trigger( 'focus' ); } } else if ( received.new_lock ) { $('#active_post_lock').val( received.new_lock ); } } }).on( 'before-autosave.update-post-slug', function() { titleHasFocus = document.activeElement && document.activeElement.id === 'title'; }).on( 'after-autosave.update-post-slug', function() { /* * Create slug area only if not already there * and the title field was not focused (user was not typing a title) when autosave ran. */ if ( ! $('#edit-slug-box > *').length && ! titleHasFocus ) { $.post( ajaxurl, { action: 'sample-permalink', post_id: $('#post_ID').val(), new_title: $('#title').val(), samplepermalinknonce: $('#samplepermalinknonce').val() }, function( data ) { if ( data != '-1' ) { $('#edit-slug-box').html(data); } } ); } }); }(jQuery)); /** * Heartbeat refresh nonces. */ (function($) { var check, timeout; /** * Only allow to check for nonce refresh every 30 seconds. */ function schedule() { check = false; window.clearTimeout( timeout ); timeout = window.setTimeout( function(){ check = true; }, 300000 ); } $( function() { schedule(); }).on( 'heartbeat-send.wp-refresh-nonces', function( e, data ) { var post_id, $authCheck = $('#wp-auth-check-wrap'); if ( check || ( $authCheck.length && ! $authCheck.hasClass( 'hidden' ) ) ) { if ( ( post_id = $('#post_ID').val() ) && $('#_wpnonce').val() ) { data['wp-refresh-post-nonces'] = { post_id: post_id }; } } }).on( 'heartbeat-tick.wp-refresh-nonces', function( e, data ) { var nonces = data['wp-refresh-post-nonces']; if ( nonces ) { schedule(); if ( nonces.replace ) { $.each( nonces.replace, function( selector, value ) { $( '#' + selector ).val( value ); }); } if ( nonces.heartbeatNonce ) window.heartbeatSettings.nonce = nonces.heartbeatNonce; } }); }(jQuery)); /** * All post and postbox controls and functionality. */ jQuery( function($) { var stamp, visibility, $submitButtons, updateVisibility, updateText, $textarea = $('#content'), $document = $(document), postId = $('#post_ID').val() || 0, $submitpost = $('#submitpost'), releaseLock = true, $postVisibilitySelect = $('#post-visibility-select'), $timestampdiv = $('#timestampdiv'), $postStatusSelect = $('#post-status-select'), isMac = window.navigator.platform ? window.navigator.platform.indexOf( 'Mac' ) !== -1 : false, copyAttachmentURLClipboard = new ClipboardJS( '.copy-attachment-url.edit-media' ), copyAttachmentURLSuccessTimeout, __ = wp.i18n.__, _x = wp.i18n._x; postboxes.add_postbox_toggles(pagenow); /* * Clear the window name. Otherwise if this is a former preview window where the user navigated to edit another post, * and the first post is still being edited, clicking Preview there will use this window to show the preview. */ window.name = ''; // Post locks: contain focus inside the dialog. If the dialog is shown, focus the first item. $('#post-lock-dialog .notification-dialog').on( 'keydown', function(e) { // Don't do anything when [Tab] is pressed. if ( e.which != 9 ) return; var target = $(e.target); // [Shift] + [Tab] on first tab cycles back to last tab. if ( target.hasClass('wp-tab-first') && e.shiftKey ) { $(this).find('.wp-tab-last').trigger( 'focus' ); e.preventDefault(); // [Tab] on last tab cycles back to first tab. } else if ( target.hasClass('wp-tab-last') && ! e.shiftKey ) { $(this).find('.wp-tab-first').trigger( 'focus' ); e.preventDefault(); } }).filter(':visible').find('.wp-tab-first').trigger( 'focus' ); // Set the heartbeat interval to 10 seconds if post lock dialogs are enabled. if ( wp.heartbeat && $('#post-lock-dialog').length ) { wp.heartbeat.interval( 10 ); } // The form is being submitted by the user. $submitButtons = $submitpost.find( ':submit, a.submitdelete, #post-preview' ).on( 'click.edit-post', function( event ) { var $button = $(this); if ( $button.hasClass('disabled') ) { event.preventDefault(); return; } if ( $button.hasClass('submitdelete') || $button.is( '#post-preview' ) ) { return; } // The form submission can be blocked from JS or by using HTML 5.0 validation on some fields. // Run this only on an actual 'submit'. $('form#post').off( 'submit.edit-post' ).on( 'submit.edit-post', function( event ) { if ( event.isDefaultPrevented() ) { return; } // Stop auto save. if ( wp.autosave ) { wp.autosave.server.suspend(); } if ( typeof commentReply !== 'undefined' ) { /* * Warn the user they have an unsaved comment before submitting * the post data for update. */ if ( ! commentReply.discardCommentChanges() ) { return false; } /* * Close the comment edit/reply form if open to stop the form * action from interfering with the post's form action. */ commentReply.close(); } releaseLock = false; $(window).off( 'beforeunload.edit-post' ); $submitButtons.addClass( 'disabled' ); if ( $button.attr('id') === 'publish' ) { $submitpost.find( '#major-publishing-actions .spinner' ).addClass( 'is-active' ); } else { $submitpost.find( '#minor-publishing .spinner' ).addClass( 'is-active' ); } }); }); // Submit the form saving a draft or an autosave, and show a preview in a new tab. $('#post-preview').on( 'click.post-preview', function( event ) { var $this = $(this), $form = $('form#post'), $previewField = $('input#wp-preview'), target = $this.attr('target') || 'wp-preview', ua = navigator.userAgent.toLowerCase(); event.preventDefault(); if ( $this.hasClass('disabled') ) { return; } if ( wp.autosave ) { wp.autosave.server.tempBlockSave(); } $previewField.val('dopreview'); $form.attr( 'target', target ).trigger( 'submit' ).attr( 'target', '' ); // Workaround for WebKit bug preventing a form submitting twice to the same action. // https://bugs.webkit.org/show_bug.cgi?id=28633 if ( ua.indexOf('safari') !== -1 && ua.indexOf('chrome') === -1 ) { $form.attr( 'action', function( index, value ) { return value + '?t=' + ( new Date() ).getTime(); }); } $previewField.val(''); }); // Auto save new posts after a title is typed. if ( $( '#auto_draft' ).val() ) { $( '#title' ).on( 'blur', function() { var cancel; if ( ! this.value || $('#edit-slug-box > *').length ) { return; } // Cancel the auto save when the blur was triggered by the user submitting the form. $('form#post').one( 'submit', function() { cancel = true; }); window.setTimeout( function() { if ( ! cancel && wp.autosave ) { wp.autosave.server.triggerSave(); } }, 200 ); }); } $document.on( 'autosave-disable-buttons.edit-post', function() { $submitButtons.addClass( 'disabled' ); }).on( 'autosave-enable-buttons.edit-post', function() { if ( ! wp.heartbeat || ! wp.heartbeat.hasConnectionError() ) { $submitButtons.removeClass( 'disabled' ); } }).on( 'before-autosave.edit-post', function() { $( '.autosave-message' ).text( __( 'Saving Draft…' ) ); }).on( 'after-autosave.edit-post', function( event, data ) { $( '.autosave-message' ).text( data.message ); if ( $( document.body ).hasClass( 'post-new-php' ) ) { $( '.submitbox .submitdelete' ).show(); } }); /* * When the user is trying to load another page, or reloads current page * show a confirmation dialog when there are unsaved changes. */ $( window ).on( 'beforeunload.edit-post', function( event ) { var editor = window.tinymce && window.tinymce.get( 'content' ); var changed = false; if ( wp.autosave ) { changed = wp.autosave.server.postChanged(); } else if ( editor ) { changed = ( ! editor.isHidden() && editor.isDirty() ); } if ( changed ) { event.preventDefault(); // The return string is needed for browser compat. // See https://developer.mozilla.org/en-US/docs/Web/API/Window/beforeunload_event. return __( 'The changes you made will be lost if you navigate away from this page.' ); } }).on( 'pagehide.edit-post', function( event ) { if ( ! releaseLock ) { return; } /* * Unload is triggered (by hand) on removing the Thickbox iframe. * Make sure we process only the main document unload. */ if ( event.target && event.target.nodeName != '#document' ) { return; } var postID = $('#post_ID').val(); var postLock = $('#active_post_lock').val(); if ( ! postID || ! postLock ) { return; } var data = { action: 'wp-remove-post-lock', _wpnonce: $('#_wpnonce').val(), post_ID: postID, active_post_lock: postLock }; if ( window.FormData && window.navigator.sendBeacon ) { var formData = new window.FormData(); $.each( data, function( key, value ) { formData.append( key, value ); }); if ( window.navigator.sendBeacon( ajaxurl, formData ) ) { return; } } // Fall back to a synchronous POST request. // See https://developer.mozilla.org/en-US/docs/Web/API/Navigator/sendBeacon $.post({ async: false, data: data, url: ajaxurl }); }); // Multiple taxonomies. if ( $('#tagsdiv-post_tag').length ) { window.tagBox && window.tagBox.init(); } else { $('.meta-box-sortables').children('div.postbox').each(function(){ if ( this.id.indexOf('tagsdiv-') === 0 ) { window.tagBox && window.tagBox.init(); return false; } }); } // Handle categories. $('.categorydiv').each( function(){ var this_id = $(this).attr('id'), catAddBefore, catAddAfter, taxonomyParts, taxonomy, settingName; taxonomyParts = this_id.split('-'); taxonomyParts.shift(); taxonomy = taxonomyParts.join('-'); settingName = taxonomy + '_tab'; if ( taxonomy == 'category' ) { settingName = 'cats'; } // @todo Move to jQuery 1.3+, support for multiple hierarchical taxonomies, see wp-lists.js. $('a', '#' + taxonomy + '-tabs').on( 'click', function( e ) { e.preventDefault(); var t = $(this).attr('href'); $(this).parent().addClass('tabs').siblings('li').removeClass('tabs'); $('#' + taxonomy + '-tabs').siblings('.tabs-panel').hide(); $(t).show(); if ( '#' + taxonomy + '-all' == t ) { deleteUserSetting( settingName ); } else { setUserSetting( settingName, 'pop' ); } }); if ( getUserSetting( settingName ) ) $('a[href="#' + taxonomy + '-pop"]', '#' + taxonomy + '-tabs').trigger( 'click' ); // Add category button controls. $('#new' + taxonomy).one( 'focus', function() { $( this ).val( '' ).removeClass( 'form-input-tip' ); }); // On [Enter] submit the taxonomy. $('#new' + taxonomy).on( 'keypress', function(event){ if( 13 === event.keyCode ) { event.preventDefault(); $('#' + taxonomy + '-add-submit').trigger( 'click' ); } }); // After submitting a new taxonomy, re-focus the input field. $('#' + taxonomy + '-add-submit').on( 'click', function() { $('#new' + taxonomy).trigger( 'focus' ); }); /** * Before adding a new taxonomy, disable submit button. * * @param {Object} s Taxonomy object which will be added. * * @return {Object} */ catAddBefore = function( s ) { if ( !$('#new'+taxonomy).val() ) { return false; } s.data += '&' + $( ':checked', '#'+taxonomy+'checklist' ).serialize(); $( '#' + taxonomy + '-add-submit' ).prop( 'disabled', true ); return s; }; /** * Re-enable submit button after a taxonomy has been added. * * Re-enable submit button. * If the taxonomy has a parent place the taxonomy underneath the parent. * * @param {Object} r Response. * @param {Object} s Taxonomy data. * * @return {void} */ catAddAfter = function( r, s ) { var sup, drop = $('#new'+taxonomy+'_parent'); $( '#' + taxonomy + '-add-submit' ).prop( 'disabled', false ); if ( 'undefined' != s.parsed.responses[0] && (sup = s.parsed.responses[0].supplemental.newcat_parent) ) { drop.before(sup); drop.remove(); } }; $('#' + taxonomy + 'checklist').wpList({ alt: '', response: taxonomy + '-ajax-response', addBefore: catAddBefore, addAfter: catAddAfter }); // Add new taxonomy button toggles input form visibility. $('#' + taxonomy + '-add-toggle').on( 'click', function( e ) { e.preventDefault(); $('#' + taxonomy + '-adder').toggleClass( 'wp-hidden-children' ); $('a[href="#' + taxonomy + '-all"]', '#' + taxonomy + '-tabs').trigger( 'click' ); $('#new'+taxonomy).trigger( 'focus' ); }); // Sync checked items between "All {taxonomy}" and "Most used" lists. $('#' + taxonomy + 'checklist, #' + taxonomy + 'checklist-pop').on( 'click', 'li.popular-category > label input[type="checkbox"]', function() { var t = $(this), c = t.is(':checked'), id = t.val(); if ( id && t.parents('#taxonomy-'+taxonomy).length ) { // Fixed for ticket #62504. See https://core.trac.wordpress.org/ticket/62504. $('input#in-' + taxonomy + '-' + id + ', input[id^="in-' + taxonomy + '-' + id + '-"]').prop('checked', c); $('input#in-popular-' + taxonomy + '-' + id).prop('checked', c); } } ); }); // End cats. // Custom Fields postbox. if ( $('#postcustom').length ) { $( '#the-list' ).wpList( { /** * Add current post_ID to request to fetch custom fields * * @ignore * * @param {Object} s Request object. * * @return {Object} Data modified with post_ID attached. */ addBefore: function( s ) { s.data += '&post_id=' + $('#post_ID').val(); return s; }, /** * Show the listing of custom fields after fetching. * * @ignore */ addAfter: function() { $('table#list-table').show(); } }); } /* * Publish Post box (#submitdiv) */ if ( $('#submitdiv').length ) { stamp = $('#timestamp').html(); visibility = $('#post-visibility-display').html(); /** * When the visibility of a post changes sub-options should be shown or hidden. * * @ignore * * @return {void} */ updateVisibility = function() { // Show sticky for public posts. if ( $postVisibilitySelect.find('input:radio:checked').val() != 'public' ) { $('#sticky').prop('checked', false); $('#sticky-span').hide(); } else { $('#sticky-span').show(); } // Show password input field for password protected post. if ( $postVisibilitySelect.find('input:radio:checked').val() != 'password' ) { $('#password-span').hide(); } else { $('#password-span').show(); } }; /** * Make sure all labels represent the current settings. * * @ignore * * @return {boolean} False when an invalid timestamp has been selected, otherwise True. */ updateText = function() { if ( ! $timestampdiv.length ) return true; var attemptedDate, originalDate, currentDate, publishOn, postStatus = $('#post_status'), optPublish = $('option[value="publish"]', postStatus), aa = $('#aa').val(), mm = $('#mm').val(), jj = $('#jj').val(), hh = $('#hh').val(), mn = $('#mn').val(); attemptedDate = new Date( aa, mm - 1, jj, hh, mn ); originalDate = new Date( $('#hidden_aa').val(), $('#hidden_mm').val() -1, $('#hidden_jj').val(), $('#hidden_hh').val(), $('#hidden_mn').val() ); currentDate = new Date( $('#cur_aa').val(), $('#cur_mm').val() -1, $('#cur_jj').val(), $('#cur_hh').val(), $('#cur_mn').val() ); // Catch unexpected date problems. if ( attemptedDate.getFullYear() != aa || (1 + attemptedDate.getMonth()) != mm || attemptedDate.getDate() != jj || attemptedDate.getMinutes() != mn ) { $timestampdiv.find('.timestamp-wrap').addClass('form-invalid'); return false; } else { $timestampdiv.find('.timestamp-wrap').removeClass('form-invalid'); } // Determine what the publish should be depending on the date and post status. if ( attemptedDate > currentDate ) { publishOn = __( 'Schedule for:' ); $('#publish').val( _x( 'Schedule', 'post action/button label' ) ); } else if ( attemptedDate <= currentDate && $('#original_post_status').val() != 'publish' ) { publishOn = __( 'Publish on:' ); $('#publish').val( __( 'Publish' ) ); } else { publishOn = __( 'Published on:' ); $('#publish').val( __( 'Update' ) ); } // If the date is the same, set it to trigger update events. if ( originalDate.toUTCString() == attemptedDate.toUTCString() ) { // Re-set to the current value. $('#timestamp').html(stamp); } else { $('#timestamp').html( '\n' + publishOn + ' ' + // translators: 1: Month, 2: Day, 3: Year, 4: Hour, 5: Minute. __( '%1$s %2$s, %3$s at %4$s:%5$s' ) .replace( '%1$s', $( 'option[value="' + mm + '"]', '#mm' ).attr( 'data-text' ) ) .replace( '%2$s', parseInt( jj, 10 ) ) .replace( '%3$s', aa ) .replace( '%4$s', ( '00' + hh ).slice( -2 ) ) .replace( '%5$s', ( '00' + mn ).slice( -2 ) ) + ' ' ); } // Add "privately published" to post status when applies. if ( $postVisibilitySelect.find('input:radio:checked').val() == 'private' ) { $('#publish').val( __( 'Update' ) ); if ( 0 === optPublish.length ) { postStatus.append(''); } else { optPublish.html( __( 'Privately Published' ) ); } $('option[value="publish"]', postStatus).prop('selected', true); $('#misc-publishing-actions .edit-post-status').hide(); } else { if ( $('#original_post_status').val() == 'future' || $('#original_post_status').val() == 'draft' ) { if ( optPublish.length ) { optPublish.remove(); postStatus.val($('#hidden_post_status').val()); } } else { optPublish.html( __( 'Published' ) ); } if ( postStatus.is(':hidden') ) $('#misc-publishing-actions .edit-post-status').show(); } // Update "Status:" to currently selected status. $('#post-status-display').text( // Remove any potential tags from post status text. wp.sanitize.stripTagsAndEncodeText( $('option:selected', postStatus).text() ) ); // Show or hide the "Save Draft" button. if ( $('option:selected', postStatus).val() == 'private' || $('option:selected', postStatus).val() == 'publish' ) { $('#save-post').hide(); } else { $('#save-post').show(); if ( $('option:selected', postStatus).val() == 'pending' ) { $('#save-post').show().val( __( 'Save as Pending' ) ); } else { $('#save-post').show().val( __( 'Save Draft' ) ); } } return true; }; // Show the visibility options and hide the toggle button when opened. $( '#visibility .edit-visibility').on( 'click', function( e ) { e.preventDefault(); if ( $postVisibilitySelect.is(':hidden') ) { updateVisibility(); $postVisibilitySelect.slideDown( 'fast', function() { $postVisibilitySelect.find( 'input[type="radio"]' ).first().trigger( 'focus' ); } ); $(this).hide(); } }); // Cancel visibility selection area and hide it from view. $postVisibilitySelect.find('.cancel-post-visibility').on( 'click', function( event ) { $postVisibilitySelect.slideUp('fast'); $('#visibility-radio-' + $('#hidden-post-visibility').val()).prop('checked', true); $('#post_password').val($('#hidden-post-password').val()); $('#sticky').prop('checked', $('#hidden-post-sticky').prop('checked')); $('#post-visibility-display').html(visibility); $('#visibility .edit-visibility').show().trigger( 'focus' ); updateText(); event.preventDefault(); }); // Set the selected visibility as current. $postVisibilitySelect.find('.save-post-visibility').on( 'click', function( event ) { // Crazyhorse branch - multiple OK cancels. var visibilityLabel = '', selectedVisibility = $postVisibilitySelect.find('input:radio:checked').val(); $postVisibilitySelect.slideUp('fast'); $('#visibility .edit-visibility').show().trigger( 'focus' ); updateText(); if ( 'public' !== selectedVisibility ) { $('#sticky').prop('checked', false); } switch ( selectedVisibility ) { case 'public': visibilityLabel = $( '#sticky' ).prop( 'checked' ) ? __( 'Public, Sticky' ) : __( 'Public' ); break; case 'private': visibilityLabel = __( 'Private' ); break; case 'password': visibilityLabel = __( 'Password Protected' ); break; } $('#post-visibility-display').text( visibilityLabel ); event.preventDefault(); }); // When the selection changes, update labels. $postVisibilitySelect.find('input:radio').on( 'change', function() { updateVisibility(); }); // Edit publish time click. $timestampdiv.siblings('a.edit-timestamp').on( 'click', function( event ) { if ( $timestampdiv.is( ':hidden' ) ) { $timestampdiv.slideDown( 'fast', function() { $( 'input, select', $timestampdiv.find( '.timestamp-wrap' ) ).first().trigger( 'focus' ); } ); $(this).hide(); } event.preventDefault(); }); // Cancel editing the publish time and hide the settings. $timestampdiv.find('.cancel-timestamp').on( 'click', function( event ) { $timestampdiv.slideUp('fast').siblings('a.edit-timestamp').show().trigger( 'focus' ); $('#mm').val($('#hidden_mm').val()); $('#jj').val($('#hidden_jj').val()); $('#aa').val($('#hidden_aa').val()); $('#hh').val($('#hidden_hh').val()); $('#mn').val($('#hidden_mn').val()); updateText(); event.preventDefault(); }); // Save the changed timestamp. $timestampdiv.find('.save-timestamp').on( 'click', function( event ) { // Crazyhorse branch - multiple OK cancels. if ( updateText() ) { $timestampdiv.slideUp('fast'); $timestampdiv.siblings('a.edit-timestamp').show().trigger( 'focus' ); } event.preventDefault(); }); // Cancel submit when an invalid timestamp has been selected. $('#post').on( 'submit', function( event ) { if ( ! updateText() ) { event.preventDefault(); $timestampdiv.show(); if ( wp.autosave ) { wp.autosave.enableButtons(); } $( '#publishing-action .spinner' ).removeClass( 'is-active' ); } }); // Post Status edit click. $postStatusSelect.siblings('a.edit-post-status').on( 'click', function( event ) { if ( $postStatusSelect.is( ':hidden' ) ) { $postStatusSelect.slideDown( 'fast', function() { $postStatusSelect.find('select').trigger( 'focus' ); } ); $(this).hide(); } event.preventDefault(); }); // Save the Post Status changes and hide the options. $postStatusSelect.find('.save-post-status').on( 'click', function( event ) { $postStatusSelect.slideUp( 'fast' ).siblings( 'a.edit-post-status' ).show().trigger( 'focus' ); updateText(); event.preventDefault(); }); // Cancel Post Status editing and hide the options. $postStatusSelect.find('.cancel-post-status').on( 'click', function( event ) { $postStatusSelect.slideUp( 'fast' ).siblings( 'a.edit-post-status' ).show().trigger( 'focus' ); $('#post_status').val( $('#hidden_post_status').val() ); updateText(); event.preventDefault(); }); } /** * Handle the editing of the post_name. Create the required HTML elements and * update the changes via Ajax. * * @global * * @return {void} */ function editPermalink() { var i, slug_value, slug_label, $el, revert_e, c = 0, real_slug = $('#post_name'), revert_slug = real_slug.val(), permalink = $( '#sample-permalink' ), permalinkOrig = permalink.html(), permalinkInner = $( '#sample-permalink a' ).html(), buttons = $('#edit-slug-buttons'), buttonsOrig = buttons.html(), full = $('#editable-post-name-full'); // Deal with Twemoji in the post-name. full.find( 'img' ).replaceWith( function() { return this.alt; } ); full = full.html(); permalink.html( permalinkInner ); // Save current content to revert to when cancelling. $el = $( '#editable-post-name' ); revert_e = $el.html(); buttons.html( ' ' + '' ); // Save permalink changes. buttons.children( '.save' ).on( 'click', function() { var new_slug = $el.children( 'input' ).val(); if ( new_slug == $('#editable-post-name-full').text() ) { buttons.children('.cancel').trigger( 'click' ); return; } $.post( ajaxurl, { action: 'sample-permalink', post_id: postId, new_slug: new_slug, new_title: $('#title').val(), samplepermalinknonce: $('#samplepermalinknonce').val() }, function(data) { var box = $('#edit-slug-box'); box.html(data); if (box.hasClass('hidden')) { box.fadeIn('fast', function () { box.removeClass('hidden'); }); } buttons.html(buttonsOrig); permalink.html(permalinkOrig); real_slug.val(new_slug); $( '.edit-slug' ).trigger( 'focus' ); wp.a11y.speak( __( 'Permalink saved' ) ); } ); }); // Cancel editing of permalink. buttons.children( '.cancel' ).on( 'click', function() { $('#view-post-btn').show(); $el.html(revert_e); buttons.html(buttonsOrig); permalink.html(permalinkOrig); real_slug.val(revert_slug); $( '.edit-slug' ).trigger( 'focus' ); }); // If more than 1/4th of 'full' is '%', make it empty. for ( i = 0; i < full.length; ++i ) { if ( '%' == full.charAt(i) ) c++; } slug_value = ( c > full.length / 4 ) ? '' : full; slug_label = __( 'URL Slug' ); $el.html( '' + '' ).children( 'input' ).on( 'keydown', function( e ) { var key = e.which; // On [Enter], just save the new slug, don't save the post. if ( 13 === key ) { e.preventDefault(); buttons.children( '.save' ).trigger( 'click' ); } // On [Esc] cancel the editing. if ( 27 === key ) { buttons.children( '.cancel' ).trigger( 'click' ); } } ).on( 'keyup', function() { real_slug.val( this.value ); }).trigger( 'focus' ); } $( '#titlediv' ).on( 'click', '.edit-slug', function() { editPermalink(); }); /** * Adds screen reader text to the title label when needed. * * Use the 'screen-reader-text' class to emulate a placeholder attribute * and hide the label when entering a value. * * @param {string} id Optional. HTML ID to add the screen reader helper text to. * * @global * * @return {void} */ window.wptitlehint = function( id ) { id = id || 'title'; var title = $( '#' + id ), titleprompt = $( '#' + id + '-prompt-text' ); if ( '' === title.val() ) { titleprompt.removeClass( 'screen-reader-text' ); } title.on( 'input', function() { if ( '' === this.value ) { titleprompt.removeClass( 'screen-reader-text' ); return; } titleprompt.addClass( 'screen-reader-text' ); } ); }; wptitlehint(); // Resize the WYSIWYG and plain text editors. ( function() { var editor, offset, mce, $handle = $('#post-status-info'), $postdivrich = $('#postdivrich'); // If there are no textareas or we are on a touch device, we can't do anything. if ( ! $textarea.length || 'ontouchstart' in window ) { // Hide the resize handle. $('#content-resize-handle').hide(); return; } /** * Handle drag event. * * @param {Object} event Event containing details about the drag. */ function dragging( event ) { if ( $postdivrich.hasClass( 'wp-editor-expand' ) ) { return; } if ( mce ) { editor.theme.resizeTo( null, offset + event.pageY ); } else { $textarea.height( Math.max( 50, offset + event.pageY ) ); } event.preventDefault(); } /** * When the dragging stopped make sure we return focus and do a confidence check on the height. */ function endDrag() { var height, toolbarHeight; if ( $postdivrich.hasClass( 'wp-editor-expand' ) ) { return; } if ( mce ) { editor.focus(); toolbarHeight = parseInt( $( '#wp-content-editor-container .mce-toolbar-grp' ).height(), 10 ); if ( toolbarHeight < 10 || toolbarHeight > 200 ) { toolbarHeight = 30; } height = parseInt( $('#content_ifr').css('height'), 10 ) + toolbarHeight - 28; } else { $textarea.trigger( 'focus' ); height = parseInt( $textarea.css('height'), 10 ); } $document.off( '.wp-editor-resize' ); // Confidence check: normalize height to stay within acceptable ranges. if ( height && height > 50 && height < 5000 ) { setUserSetting( 'ed_size', height ); } } $handle.on( 'mousedown.wp-editor-resize', function( event ) { if ( typeof tinymce !== 'undefined' ) { editor = tinymce.get('content'); } if ( editor && ! editor.isHidden() ) { mce = true; offset = $('#content_ifr').height() - event.pageY; } else { mce = false; offset = $textarea.height() - event.pageY; $textarea.trigger( 'blur' ); } $document.on( 'mousemove.wp-editor-resize', dragging ) .on( 'mouseup.wp-editor-resize mouseleave.wp-editor-resize', endDrag ); event.preventDefault(); }).on( 'mouseup.wp-editor-resize', endDrag ); })(); // TinyMCE specific handling of Post Format changes to reflect in the editor. if ( typeof tinymce !== 'undefined' ) { // When changing post formats, change the editor body class. $( '#post-formats-select input.post-format' ).on( 'change.set-editor-class', function() { var editor, body, format = this.id; if ( format && $( this ).prop( 'checked' ) && ( editor = tinymce.get( 'content' ) ) ) { body = editor.getBody(); body.className = body.className.replace( /\bpost-format-[^ ]+/, '' ); editor.dom.addClass( body, format == 'post-format-0' ? 'post-format-standard' : format ); $( document ).trigger( 'editor-classchange' ); } }); // When changing page template, change the editor body class. $( '#page_template' ).on( 'change.set-editor-class', function() { var editor, body, pageTemplate = $( this ).val() || ''; pageTemplate = pageTemplate.substr( pageTemplate.lastIndexOf( '/' ) + 1, pageTemplate.length ) .replace( /\.php$/, '' ) .replace( /\./g, '-' ); if ( pageTemplate && ( editor = tinymce.get( 'content' ) ) ) { body = editor.getBody(); body.className = body.className.replace( /\bpage-template-[^ ]+/, '' ); editor.dom.addClass( body, 'page-template-' + pageTemplate ); $( document ).trigger( 'editor-classchange' ); } }); } // Save on pressing [Ctrl]/[Command] + [S] in the Text editor. $textarea.on( 'keydown.wp-autosave', function( event ) { // Key [S] has code 83. if ( event.which === 83 ) { if ( event.shiftKey || event.altKey || ( isMac && ( ! event.metaKey || event.ctrlKey ) ) || ( ! isMac && ! event.ctrlKey ) ) { return; } wp.autosave && wp.autosave.server.triggerSave(); event.preventDefault(); } }); // If the last status was auto-draft and the save is triggered, edit the current URL. if ( $( '#original_post_status' ).val() === 'auto-draft' && window.history.replaceState ) { var location; $( '#publish' ).on( 'click', function() { location = window.location.href; location += ( location.indexOf( '?' ) !== -1 ) ? '&' : '?'; location += 'wp-post-new-reload=true'; window.history.replaceState( null, null, location ); }); } /** * Copies the attachment URL in the Edit Media page to the clipboard. * * @since 5.5.0 * * @param {MouseEvent} event A click event. * * @return {void} */ copyAttachmentURLClipboard.on( 'success', function( event ) { var triggerElement = $( event.trigger ), successElement = $( '.success', triggerElement.closest( '.copy-to-clipboard-container' ) ); // Clear the selection and move focus back to the trigger. event.clearSelection(); // Show success visual feedback. clearTimeout( copyAttachmentURLSuccessTimeout ); successElement.removeClass( 'hidden' ); // Hide success visual feedback after 3 seconds since last success. copyAttachmentURLSuccessTimeout = setTimeout( function() { successElement.addClass( 'hidden' ); }, 3000 ); // Handle success audible feedback. wp.a11y.speak( __( 'The file URL has been copied to your clipboard' ) ); } ); } ); /** * TinyMCE word count display */ ( function( $, counter ) { $( function() { var $content = $( '#content' ), $count = $( '#wp-word-count' ).find( '.word-count' ), prevCount = 0, contentEditor; /** * Get the word count from TinyMCE and display it */ function update() { var text, count; if ( ! contentEditor || contentEditor.isHidden() ) { text = $content.val(); } else { text = contentEditor.getContent( { format: 'raw' } ); } count = counter.count( text ); if ( count !== prevCount ) { $count.text( count ); } prevCount = count; } /** * Bind the word count update triggers. * * When a node change in the main TinyMCE editor has been triggered. * When a key has been released in the plain text content editor. */ $( document ).on( 'tinymce-editor-init', function( event, editor ) { if ( editor.id !== 'content' ) { return; } contentEditor = editor; editor.on( 'nodechange keyup', _.debounce( update, 1000 ) ); } ); $content.on( 'input keyup', _.debounce( update, 1000 ) ); update(); } ); } )( jQuery, new wp.utils.WordCounter() );

Online Casino Customer Support: What to Expect and Look For

Effective customer support is a cornerstone of a trustworthy online casino experience. Players need quick, reliable assistance to enjoy seamless gameplay and resolve issues efficiently. As the online gambling industry grows, understanding what quality support entails helps players make informed choices, ensuring their funds and personal data are protected. For a detailed analysis of top-rated casinos, consider reading this casino review.

Table of Contents

Why Customer Support Matters in Online Casinos

Customer support directly impacts player trust, satisfaction, and loyalty. When issues arise—such as transaction errors, game malfunctions, or account verification delays—prompt assistance reduces frustration. Studies show that 86% of players consider support quality a crucial factor in choosing a casino. Poor support can lead to negative reviews, legal issues, and lost revenue for operators, emphasizing its significance in maintaining a credible platform.

Varieties of Customer Support Services Typically Available

Most reputable online casinos offer multiple support channels, including:

Some casinos also incorporate social media support and ticketing systems to enhance responsiveness.

Expected Response Times and Service Levels

Quality casinos aim for rapid response times to maximize user satisfaction. Typical benchmarks include:

Support Channel Average Response Time Resolution Time
Live Chat Within 1-2 minutes Same session, usually minutes to hours
Email Within 4-8 hours Up to 24 hours for complex issues
Phone Immediately, during support hours Immediate resolution or transfer to specialists

Casinos with average response times under 5 minutes for live chat are generally preferred by players.

Key Communication Channels to Expect from Top Casinos

Leading platforms utilize diverse channels to cater to player preferences:

  1. Live Chat: 24/7 access for instant help
  2. Email Support: For detailed questions, typically with a ticket tracking system
  3. Telephone Support: For urgent issues requiring direct conversation
  4. Social Media & Messaging Apps: Support via platforms like Twitter, Facebook, or WhatsApp

Choosing a casino with multiple channels ensures flexibility and quicker problem resolution.

Features That Indicate High-Quality Customer Support

High-quality support is characterized by:

Transparency in support policies and clear communication also reflect professionalism.

Typical Customer Support Scenarios and Resolutions

Common issues include:

Effective support ensures issues are resolved within 24 hours, maintaining player trust and continued engagement.

Case Study: Comparing Support of Leading Casinos

Below is a comparison table of two popular online casinos based on support features:

Feature RichyFox Casino Casino XYZ
Live Chat Availability 24/7 Limited to 12 hours/day
Average Response Time (Live Chat) 90 seconds 5 minutes
Email Support Response Time Within 3 hours Up to 12 hours
Support Agents’ Knowledge Highly trained, multilingual Basic training, limited languages

This comparison highlights that RichyFox Casino offers superior support, contributing to higher player satisfaction ratings.

Myths Versus Facts About Online Casino Customer Support

Myth: All online casinos provide 24/7 support.

Fact: Only reputable operators prioritize round-the-clock assistance; many smaller casinos have limited hours.

Myth: Live chat always guarantees instant resolution.

Fact: Response times depend on agent workload; promptness varies among casinos.

Myth: Support quality is irrelevant if the casino has good games.

Fact: Excellent support enhances overall user experience, reducing frustration and increasing loyalty.

Step-by-Step Guide to Evaluating a Casino’s Customer Support

  1. Check the availability of support channels and hours of operation.
  2. Test response times via live chat during different times of the day.
  3. Ask detailed questions about banking and game policies to assess knowledge.
  4. Review player feedback and online forums for support reputation.
  5. Verify if support agents are multilingual if needed.
  6. Assess the clarity and transparency of the support policies and FAQ sections.

Implementing these steps ensures you select a platform with reliable customer care, enhancing your overall gaming experience.

Practical Tips for Choosing an Online Casino With Excellent Support

By following these tips, you can enjoy a safer, more satisfying online gambling journey with assistance readily available whenever needed.

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